This is who we are. This is what we do…

August 25, 2017

Dear Palm Garden Family,

..and this is what it means to those we are fortunate to serve. Please read this “contact us” message that came through our website from Palm Garden of West Palm Beach:

Name: Joseph – Guest at PG/WPB
For whom are you inquiring? Self
How did you hear about us? Hospital
What are you interested in? Skilled Nursing

Comments
My name is Joseph, I am a Guest/Resident of Palm Garden of West Palm Beach. This is my second stay at Palm Garden of West Palm Beach and I am very happy to be here. It’s my home away from home. They are very concerned about my health and my welfare and take excellent care of me. The Staff is very kind and very knowledgeable. When I was here a year ago, I had a stroke and couldn’t walk, they taught me how to walk again and they got me home. I met up with my Cousin Ruby who lives here long-term, she loves it here as well. I was able to see my Cousin and her children and enjoy meals with her and enjoyed her company playing Dominos and talking about old times. They took care of all my needs here, no worries for me. My Children and Grandchildren even enjoyed their visit here. The Restaurant Dining is Five Star in a Family atmosphere. When I need care again, this is the place, Palm Garden of West Palm Beach. I love it here so much that I would consider giving up my house to stay here long term. I even received a Palm Garden Membership Card, and I am now a Palm Garden Member for Life.

Thank you for your splendid care, Joseph

Robert receiving his Palm Garden cardMr. Joseph used our own words to describe his experience: “Home away from home.” “Excellent.” “ Restaurant Dining”. “Five Star.” “ Family.”

We spend a lot of time talking about census enrichment- and that’s important so we can serve even more guests. But make no mistake: “They taught me how to walk again” and “now I am a Palm Garden Member for Life” these words from Mr. Joseph answer the question “Why?”

This is why we do what we do.

We are all members of the Palm Garden Family because we believe there is nothing better we could do with our time than to enrich the lives of those we serve- The Palm Garden Way “…it’s my pleasure.” And we are just so proud of our Palm Garden Family!

Kind regards,

Luke Neumann, Senior Director of Service And Relationship Development

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It’s a very powerful bond – the bond between father and son

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Monday Motivation – This is what we do. This is why we do it.

July 18, 2017

Dear Palm Garden Family, Our Mission is to inspire hope and healing through clinical excellence and world class customer service. We are members of the Palm Garden Family because we all share this mission. We believe there is nothing more fulfilling than to make a difference in the lives of those entrusted to our care. We celebrate… Read more »

Meet our Centenarian

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Monday Motivation – Mr. Nanni

April 4, 2017

Dear Palm Garden Family, Want some Monday motivation? I’d like you to meet Mr. Nanni. There’s his smiling face – beaming with pride. He insists his friends call him “Ugo” but some know him as the Mayor of Reddington Beach. Ugo was born all the way up in Oakfield, New York. That’s where he met… Read more »

Family GEM

February 1, 2017

Dear Palm Garden Family, If you harken back to Module 3: GEM, you’ll see the words “The GEM is not identified by its expense- the GEM is in “going the extra mile,” noticing the little things, and acting on them. GEMS are about the life story. It’s not the money, it’s the compassionate act that… Read more »

Happy New Year Palm Garden Family

January 3, 2017

Christmas Gem

December 23, 2016

Good Morning Palm Garden Family, It is such an honor to be a member of the Palm Garden Family. It really is. When you think about all of the good things that happen here every day it kind of blows your mind. I hope you get a chance to take a second and reflect on… Read more »

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December 19, 2016

Dear Palm Garden Family, Our Palm Garden Family celebrates the life story of every guest resident and family member entrusted to our care. We believe there is nothing more important we can do in fact, then make things better physically, emotionally, and spiritually for those we serve. We even have a system in place that… Read more »