Monday Motivation – Mr. Nanni

April 4, 2017

Dear Palm Garden Family,

Want some Monday motivation? I’d like you to meet Mr. Nanni.

There’s his smiling face – beaming with pride. He insists his friends call him “Ugo” but some know him as the Mayor of Reddington Beach. Ugo was born all the way up in Oakfield, New York. That’s where he met the love of his live and best friend. They married and raised two beautiful daughters- Karen and Sherrill. He’s had a pretty fantastic life. He worked in quality control for Trojan Industries- they made tractor-trailers. Every day he went to work and provided for his family. It didn’t feed his soul but it provided for the ones he loved and he and his wife were able to travel the world.


Monday Motivation

March 13, 2017

Did you know people are 57% more likely to write a bad review than a good one? Did you know the reason is deeply rooted in biology? See, back when there were no cars, computers or even houses, psychologists say that only folks who remembered the really bad things survived. In other words, if you had a bad experience and remembered it- you avoided that experience again and lived longer. Negativity is deeply rooted in our DNA. It’s no wonder most post-acute organizations get a whole bunch of bad reviews- it’s human nature! But not Palm Garden.


Family GEM

February 1, 2017




Dear Palm Garden Family,

If you harken back to Module 3: GEM, you’ll see the words “The GEM is not identified by its expense- the GEM is in “going the extra mile,” noticing the little things, and acting on them. GEMS are about the life story. It’s not the money, it’s the compassionate act that identifies a GEM.”

GEMS are about empowerment too. 3 different Commitments relate directly to GEMS. They all have empowerment in common. GEMS are open to guests, residents, family members and each other. Palm Garden is a family so when we say guests, residents, and family members we are talking about team members as well. Team members are family and together we are Palm Garden!


Christmas Gem

December 23, 2016

Good Morning Palm Garden Family,

It is such an honor to be a member of the Palm Garden Family. It really is. When you think about all of the good things that happen here every day it kind of blows your mind. I hope you get a chance to take a second and reflect on what it means to be a member of the Palm Garden Family and the impact you have on those entrusted to your care. You deserve it! You should be so proud!

Our mission is to enrich the lives of those entrusted to our care. We ease pain with compassion. We help folks heal where there is injury. We restore independence. While we are doing all of that we celebrate the life story and we are good at what we do.


Celebrating the life story of every guest

December 19, 2016

Dear Palm Garden Family,

Our Palm Garden Family celebrates the life story of every guest resident and family member entrusted to our care. We believe there is nothing more important we can do in fact, then make things better physically, emotionally, and spiritually for those we serve. We even have a system in place that encourages our team members to do this. GEMS.

Big or small, GEM’s are about understanding the life story and then putting empathy in action. GEMS aren’t about the money spent, the size or scope- they’re not even about the number of team members involved. GEMS are about activating our empathy based on life story details and then doing something special to brighten a day. Check out a couple of recent examples of GEMpathy:


Celebrating Life – Veteran’s Day

November 22, 2016


Hello Palm Garden Family, And what a beautiful afternoon it is! If you turn on the news there’s a lot of talk about what’s going to happen next. I could hear anxiety and fear over healthcare reform. I heard pundits speculate that our current healthcare system will be pulled back entirely. Others said nothing is going to change. And then The Washington Post had an article yesterday that kind of confirmed all of the speculation:

“While it’s pretty much a given that the Affordable Care Act won’t survive a Trump presidency and Republican Congress in its current form, there are sweeping implications of reversing a law that has reached in so many ways into our health care system. The government has never undone a major benefits program after it has taken effect — and neither the incoming administration nor GOP lawmakers know exactly how they’ll replace it.” (Cha and Goldstein, 11/17) I think it’s clear all the anxiety stems from the words “sweeping implications.” Right? How will this affect us?